Customer Service Advisor - Call Centre (Newcastle)
Permanent, full-time - immediate and ongoing opportunities
£16,600 per annum plus incentives, free Sky Q, phone and broadband and unique Sky benefits (£20,500 per annum total average reward)
As a Customer Service Advisor in our buzzing Newcastle Contact Centre you'll speak with customers who have an issue or question about their Sky service. You'll quickly understand their needs and resolve their queries, whilst also looking for additional sales opportunities which would enhance their Sky experience. You won't be going it alone. Putting customers first is a top priority here and you'll be part of a supportive, fun and friendly team who are all focused on having great conversations.
What skills do I need to apply?
The most important skills in this role are great communication and customer service, with a genuine enthusiasm for delivering the best possible service. You'll love a challenge, and be keen to meet a target that stretches you. Most of all, you'll be a people person and love working a role where you can chat with lots of new people and put them first.
We'll be there every step of the way
We invest in our people to make sure they excel in their roles and are able to progress their career with us. That's why you'll spend the first four weeks learning the ropes during our comprehensive induction training, so you're fully prepared with everything you need to know from day one. In addition to this, ongoing training and support will be offered throughout your time here, to help you develop your career in the direction you want.
And the perks?
To help you have better conversations with our customers and understand our products inside out you'll receive free Sky Q, phone and broadband to enjoy in your spare time. And, because we know life isn't just about working, you'll receive 30 days annual leave (plus three bank holidays), private health and dental care and a wide range of high street discounts too. You'll also qualify for our great bonus scheme and incentives throughout the year.
Getting here is easy, with the St James' metro stop right outside. If you want to venture further than our subsidized canteen for a bit to eat, there are plenty of shops and restaurants and even a gym right on our doorstep. There's always a friendly game of table tennis or pool going on if that's your thing, if not, there are plenty of chill out areas where you can take a break.
One shift pattern is currently on offer, you'll be working on a 4 week rotational shift, working 5 out of 7 days per week between the hours of 08:00 and 22:00.Within the 4 week rotation, you will work 2 full weekends.
Sound like you? Click "Apply" and you could be part of our great team
It's our people that make Sky Europe's leading entertainment company. That's why we work hard to be an inclusive employer, so everyone at Sky can be their best.
We're part of Europe's leading entertainment with over 23 million customers across seven countries, we make life easier by entertaining and connecting people. It's a genuine team effort. That's why we want talented people, like you, to join us and help make the future happen.
If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.
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