Here at BT, we entertain, educate and connect millions of people every day. It’s a big job, but our people are up to the task. Behind every call are our committed Contact Centre Advisors. Together, they look after our customers so, we look after them. When you join us as a Sales Advisor at our South Shields Contact Centre, you’ll join a supportive team that’s helping our customers stay connected to products and services that meet their needs. But there’s more. You’ll also get access to one of the biggest benefits packages around. From free super-fast broadband to discounted retail vouchers, if you’re ready to be rewarded, now’s the perfect time to join us. It’s your call.
Be confident. Be connected.
We’re looking for positive and confident people with a flair for sales – people who can make sure our customers get the products and services that are perfect for them. As a careful listener and a quick thinker, you’ll know how to ask the right questions to build the perfect solution. A natural at conversation, you’ll do one of the most important jobs in our business; you’ll help us to delight our customers so they continue to enjoy our products and services for a long time to come.
To be successful we’ll make sure you have all the knowledge you need to deliver a brilliant customer experience. By focusing on Sales, Value or Loyalty, our Sales Advisors can understand our customers’ concerns more effectively, easily identify opportunities to maximise sales, and continue to secure their loyalty. Whether they’re calling customers to tell them about exciting new products and services, or taking calls from customers who want to upgrade or change their packages, they know how to achieve the highest levels of customer satisfaction.
To be a brilliant Sales Advisor, you’ll need to have:
• Strong communication skills, with a natural flair for conversation
• A professional telephone manner
• A genuine passion for sales and customer service
• Troubleshooting and problem-solving skills
• Resilience and empathy
• The drive to work to targets and a commitment to getting the job done
• Effective time management
• An openness to feedback and confidence working with others.
Be part of something special.
When you join us, you’ll become part of a well-established company that looks after its employees, just as well as its customers. With one of the biggest benefits packages in the business, we’ll never make you choose which perks to lose; with us you get them all. As a permanent employee, we’ll give you:
• A generous starting salary of £18,000 plus uncapped bonus (£5,400 on target)
• 22 days’ paid annual leave (increasing incrementally to 30 days over 18 years)
• A contributory pension scheme
• Share save scheme
• Free BT Broadband and discounts on BT products such as BT Mobile
• Discounted retail vouchers
• Opportunity to buy extra holiday.
We’re committed to helping you develop a long and rewarding career with us. To ensure you have all the skills you need to succeed, we’ll provide you with excellent training and plenty of support throughout your time at BT.
Generally, our centres are open between 8am and 10pm, 365 days a year including bank holidays. Shifts could be any time during these hours. Whilst we'll give you notice of your shifts in advance you'll need to be available during these hours. Over a 10-week period, people usually work the following shifts – six Saturdays, two Sundays and 25 evening shifts. If you work part-time, the number of evenings and weekends you would work will be reduced.
Our training period for Sales Advisors is 5 weeks and runs from 9am to 5.30pm Monday to Friday. If you apply for a part-time role, you will need to be available to work these hours for the training period. Your part time hours will start after your training period finishes.
At BT, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.